Return Policy

Last updated: 24 September 2026.

Cancellation before shipping

Contact [email protected] with your order number to request cancellation before the product is shipped or produced. An approved cancellation is refunded in full to the original payment method. Once an item has shipped, please use the return process below.

Return requests

Request a return within 14 days after delivery by emailing support with your order number and reason for return. The item must be unused, in the condition received and in its original packaging. Please provide proof of purchase. Custom-made or personalised items are not eligible for a change-of-mind return. Contact us first for the correct return address and instructions; the company address on this site is not a return address.

Return shipping and damaged items

For a return requested for a reason unrelated to a defect or our error, you pay the return shipping charge. If the item arrives damaged or we sent the wrong item, contact us with details so we can arrange the return at our expense. We do not charge a restocking fee. The unused-item condition does not prevent you from reporting a defect discovered while checking your delivery.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. The time for the credit to appear can depend on your card issuer or bank. If an approved refund has not appeared, email [email protected] with your order number.

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.